PMC specializes in accessing the spoken Voice of the Customer and making it available digitally for action learning. Principal clients include Boeing Integrated Defense Systems (IDS) [Nine-year contract] and Parker Aerospace [Procurement Network Award of lifetime contract]. Clients served also include Western Digital, Rosemount Analytical, BARD Access, TRW, Education Design Inc., Hughes Malibu Research Labs, Nu Skin, Teledyne, and others.

PMC Survey Characteristics
- Participant-friendly telephone survey
   Anonymous, unstructured (time & response) to questions
   24x7 call-in to 800 toll-free number
- Interviews of Customer Executive by a retired Executive
   Same questions as telephone survey - responses consolidated into verbatim database
- Survey yields both quantitative and qualitative data
   Relationship data can only be gathered by an open-ended methodology
- Searchable MS Access database consolidates data for analysis by
   Year, question, group, location, rating
   Key words, notes
   Output is in pre-formatted report

PMC Survey Process
-  Client prepares the potential participant list and notifies all customer locations and managers of the upcoming survey.
-  Client (if appropriate) secures Survey Control Numbers (SCN) from the respective Branch of Service.
-  Client and Prototyping Management Corporation (PMC) prepare the survey questions and materials.
-  PMC produces and sends the materials to and/or calls all potential participants to explain the survey, answer questions, and guarantee anonymity of participant input.
-  Participants telephone 24x7 into the toll free 800-number PMC system to speak their responses to the survey questions.
-  Some Managers and Executives are interviewed in person by a retired official. These interviews ask the same questions as the telephone survey and are transcribed and consolidated into the response database and analysis.
-  PMC processes survey input, analyzes verbatims, and reports the findings to client, which, in turn, brief the customer (as appropriate).
-  In the month following the survey report, client prepares the text of a “Report to Customers – Feedback Report” booklet, which PMC produces and sends to all participants. The “Feedback Report” booklet thanks the participants for their feedback and identifies the Action Items that management has chosen to address over the coming year.
-   At the six-month point after the survey, client prepares the text for a “Report to Customers - Action Status on Improvement Items” booklet, which PMC produces and sends to all participants. The status of the Action Items is given and alerts the participant that the annual survey will be repeated in the near future.